FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions) Financial questions Questions concerning trading terms Partnership program questions PAMM-system General Questions Financial questions What methods of replenishment and withdrawal are available in InstaForex? You can replenish your account by means of WebMoney, RBKMoney, Qiwi, MoneyBookers, AlertPay, Liberty Reserve, Pecunix, EuroGoldCash (USD), Visa cards, MasterCard, wire transfer. Withdrawal is possible by means of the same method which you used when replenished your account. Does the company charge any commission for replenishment or withdrawal? The company doesn't charge any commission, however, you should take into consideration that payment system itself takes commission as well as bank takes commission for wire transfer. How much time does it take to replenish trading account? The replenishment via Webmoney, Liberty Reserve, RBKMoney and Global Digital Pay is processed immediately, via Qiwi during 15 min, Yandex.Money during 3 hours, via EuroGoldCash (USD) during 1-7 hours, via MoneyBookers, AlertPay and Visa/MasterCard - up to 24 hours, Pecunix up to 48 hours. Replenishment by means of wire transfer takes 2-4 days. How much time does it take to withdraw funds from the trading account? Withdrawal via Webmoney, Liberty Reserve, MoneyBookers and other electronic payment systems takes 1-7 hours. Withdrawal by means of wire transfer takes 2-4 days, GlobalDigitalPay withdrawal - up to 24 working hours. The process of withdrawal to Visa card can take 1-6 business day. What is the minimal amount of withdrawal? There are no limits for withdrawing. You may always get any remaining amount from your trading account except bank wire (minimum sum for withdrawal 300$) and credit card (minimum sum for withdrawal 500$-2500$). Also please pay attention to the commission which bank can charge for an operation: up to 30 US dollars. What is the minimal deposit amount? Minimal deposit is 1 US dollar. What measures should I take in case I lose some information and become unable to use the same details for withdrawal as for deposit? In order to change details within one payment system you should fill the F1 form and send the scan of your ID tochange_requisites@instaforex.com. Topics List ^ Questions concerning trading terms Why does InstaForex use 10000 lot instead of standard 100000 one? InstaForex company gives an opportunity to trade at Forex market using three types of accounts at once: Micro Forex, Mini Forex, Standard Forex. In order to make such a technology possible a nonstandard 10000 lot was established, which at the deal by 0.01 lot gives the point price of 0.01 USD, id est the absolute minimum, which allows the accounts' owners of about 5000 - 10000 to control their risks effectively. At the same time, the lot size of 10000 makes the calculations of point cost convenient at deals opening. Let's have a look at data below: 0.01 InstaForex lot deal = 0.01 USD pip price 0.1 InstaForex lot deal = 0.1 USD pip price 1 InstaForex lot deal = 1 USD pip price 10 InstaForex lot deal = 10 USD pip price 100 InstaForex lot deal = 100 USD pip price 1000 InstaForex lot deal = 1000 USD pip price Ease of calculations and the opportunity to combine three levels of Forex trading in one trading account makes InstaForex lots an undeniable advantage of InstaForex trading conditions. What are the trading servers IPs? Server in the USA: InstaForex-USA.com (choose in the list of servers, or type in InstaTrader settings - InstaForex-USA.com:443). Server in Singapore (for trading accounts which numbers are 70XXXXX): 111.235.136.17:443 (or choose in the list of servers in InstaTrader - InstaForex-Singapore.com). (in case of problems with connection 75.126.185.122:443 may be used as alternative IP address.) Server for the Cent accounts (for trading accounts which numbers are 30XXXXX): InstaForex-Cent.com or 75.126.55.67:443. Server in Europe (for trading accounts which numbers are 50XXXXX): InstaForex-EUROPE.com or 173.192.99.66:443 Hong-Kong server (for trading accounts which numbers are 10XXXXX): InstaForex-HongKong.com or 88.198.19.179:443 DEMO-server: 67.228.75.130:443 (or choose in the list of servers in InstaTrader - InstaForex-Demo.com). InstaForex-Contest.com or 188.138.56.57:443 (for trading accounts which numbers are 80XXXXX) What does leverage mean? Leverage is a ratio of the margin amount relatively to the required security deposit: 1:100, 1:200, 1:1000. Leverage 1:100 means that for opening a deal you should have the amount which is 100 times less than the sum of a deal. In InstaForex Company you may choose the leverage from 1:1 to 1:1000. Why can't I see all symbols at the Market Watch? The symbols you see are associated with your terminal subscription. In order to extend the quotation list please right click on the Market Watch and select "Show all symbols". Are spreads increased while news events are taking place? InstaForex never increases spreads during news events. Each trader can be confident that trading terms will remain steady, even during news events. May I turn to advisors? Are there any restrictions? There are no restrictions in advisor usage. Is it possible for a trader to owe the company money? No, this is impossible. If trader loses while trading more than he/she has in a trading account, the Company is obliged to restore it to 0. Is there any difference between demo and live trading? There are no differences in terms of conditions and trading tool specifications. Trading at Demo accounts is identical to trading at live accounts, except that no deposit or withdrawal options exist for Demo accounts. What is the minimal deposit amount? The minimum deposit is 1USD and this gives you the opportunity to make a deal with any tool. Why do EUR/GBP, EUR/CHF currency pairs have floating spread? Floating spread is generally accepted trading instrument, which is used by the first-rate international broker. EUR/GBP and EUR/CHF are the only currency pairs which have floating spread. It means that from 19:00 GMT+00 till 08:00 GMT+00 spread can be increased up to 5 pips every day. Spread is a broker's fee for transaction, and it is defined by the market conditions which the company works in. In connection with increasing spreads of our counter parties spread of the currency pairs EUR/GBP and EUR/CH were transferred to the floating condition. However during the daytime (after 08:00 GMT+00) spread for this currency pairs are the same, 3 pips.